Privacy policy
Last updated: [12/2/2023]
This Privacy Policy outlines how Fire Winterwear ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.firewinterwear.com (the "Site"). By accessing and using our services, you agree to the terms of this privacy policy. If you do not agree, please refrain from using our services.
Changes to This Privacy Policy We may update this Privacy Policy periodically due to operational, legal, or regulatory reasons. The revised policy will be posted on the site, indicating the "Last updated" date, and any other steps required by applicable law will be taken.
How We Collect and Use Your Personal Information To offer our services, we collect personal information about you from various sources. The information collected depends on your interactions with our site. In addition to the specific uses outlined below, we may use collected information for communication, service provision, legal compliance, and to protect our rights and the rights of users.
What Personal Information We Collect?
-
Information directly from you:
- Basic contact details: name, address, phone number, email.
- Order information: name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information: username, password, security questions
- Shopping information: items viewed, cart contents, wishlist
- Customer support information: details shared in communications with us
Some features may require specific information; choosing not to provide it may limit your access.
-
Information through Cookies:
- We collect usage data through cookies, pixels, and similar technologies for analytics and to enhance the user experience.
-
Information from Third Parties:
- Obtained from vendors and service providers, e.g., Shopify
- Payment processors: collect payment information for order fulfillment.
- Automatic collection when you interact with our site, emails, or advertisements.
How We Use Your Personal Information We use your personal information for the following purposes:
-
Providing Products and Services:
- Order processing, payment confirmation, shipping, returns, and exchanges.
-
Marketing and Advertising:
- Sending marketing communications and showing personalized advertisements.
-
Security and Fraud Prevention:
- Detecting and addressing fraudulent, illegal, or malicious activities.
-
Customer Communication:
- Providing customer support and improving services
Cookies We use cookies for site functionality, analytics, and to improve services. You can manage cookie preferences in your browser settings.
How We Disclose Personal Information We may share your personal information in specific circumstances, including:
-
With Vendors and Third Parties:
- Service providers for IT management, payment processing, data analytics, etc.
- Business and marketing partners, e.g., Shopify.
-
In Connection with Business Transactions:
- Merger, bankruptcy, or to comply with legal obligations.
Categories of Personal Information Disclosed in the Past 12 Months
| Category | Categories of Recipients |
|---|---|
| Identifiers | Vendors, business partners, and affiliates |
| Commercial information | Vendors, business partners |
| Network activity | Vendors, business partners |
User Generated Content
Content submitted to public areas of the services is public. We do not control access, and it may be viewed and used by others.
Third-party Websites and Links
Links to third-party sites are not endorsed, and their privacy policies apply. We are not responsible for their content, privacy, or security.
Children’s Data
Our services are not intended for children. If a child has provided personal information, contact us for deletion.
Security and Retention
While we implement security measures, no system is entirely secure. Retention depends on legal requirements and service needs.
Your Rights and Choices
Depending on your location, you may have rights to access, delete, correct, or limit the use of your personal information. You can exercise these rights on our site or by contacting us.
Complaints
Contact us if you have complaints. If you are unsatisfied, you may appeal or contact your local data protection authority.
International Users
Your information may be processed outside your country, including in the United States. We use recognized mechanisms for data transfers.
Contact
For questions, exercising rights, or privacy concerns, contact us at info@firewinterwear.com or 651 North Broad Street, Suite 206, Middletown, Delaware, 19709, United States.